Your privacy is important
Who are we?
Scope Accounting Pty Ltd – review date August 2020
‘We’, ‘us’ and ‘our’ refer to Scope Accounting Pty Ltd (ACN 626 091 834).
Our commitment to protecting your privacy
We understand how important it is to protect your personal information. This document sets out our privacy policy commitment in respect of the personal information we hold about you and what we do with that information.
We recognise that any personal information we collect about you will only be used for the purposes we have collected it for or as allowed under the law. It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information.
Our commitment in respect of personal information is to abide by the Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act (1988) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (collectively referred to as the Privacy Act) and any other relevant law.
Personal information
When we refer to personal information, we mean information from which your identity is reasonably apparent. This information may include information or an opinion about you. The personal information we hold about you may also include credit information.
The kinds of personal information we may collect about you include your name, date of birth, address, account details, occupation, tax file number (TFN) and any other information we may need to identify you.
Why we collect your personal information?
We collect, hold and use personal information which is reasonably necessary to ensure that we are able to provide you with the products and services that are appropriate to your needs.
We may disclose your personal information to other organisations such as your financiers at your request.
How do we collect your personal information?
Where reasonable and practical, we will collect your personal information directly from you. We may also collect your personal information from third parties such as the ATO, other accountants and lawyers.
Do we disclose your personal information?
In providing some of our services, we may need to disclose personal information to a third party. This will be done to the extent permitted by the law and only with your consent. This may include the following:
- anybody who represents you, such as your financial planner or lawyer; or
- anyone, where you have provided us consent; or
- where we are required to do so by law, such as under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth); or
- our subcontractors – who are bound by non-disclosure agreements;
Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that:
- the person or organisation has a commitment to protecting your personal information at least equal to our commitment, or
- You have consented to us making the disclosure.
We may use cloud storage to store the personal information we hold about you. The cloud storage and the IT servers may be located inside or outside Australia.
Privacy on our websites
The scope accounting website may use Google Analytics or other third-party software to analyse and aggregate user behaviour. Google Analytics and such other software uses first party cookies, which are text files placed on your computer for the purpose of anonymously identifying your session. These cookies are not used to grant access to your personally identifiable information. Non-identifiable information (such as the pages you visit) may be tracked. By directing your browser to delete your cookies, this data will be erased
The information is collected using first-party cookies, meaning that only Scope Accounting Pty Ltd is able to access your information. Your information may be aggregated with information from other users for the purpose of improving our website and offerings. We will not associate any data gathered from our website with any personally identifiable information, unless you explicitly submit that information (e.g. your email address) via our online information form.
Any links to third party websites on the Scope Accounting Pty Ltd website are not covered by our privacy policy.
Direct marketing
From time to time we may use your personal information to provide you with current information about accounting services, ATO requirements, finance, offers you may find of interest, changes to our organisation, or new products or services being offered by us.
If you do not wish to receive marketing information, you may at any time decline to receive such information by telephoning us on (07) 31036158 or by writing to us at P.O. Box 1753 Capalaba, QLD 4157. If the direct marketing is by email you may opt out by clicking on the unsubscribe button. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
Updating your personal information
It is important to us that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we may ask you to inform us if any of your personal information has changed.
If you wish to make any changes to your personal information, you may contact us. We will generally rely on you to ensure the information we hold about you is accurate and complete.
Access and correction to your personal information
We will provide you with access to the personal information we hold about you. You may request access to any of the personal information we hold about you at any time.
Depending on the type of request that you make we may respond to your request immediately, otherwise within seven days of receiving your request. We may need to contact the ATO to properly investigate your request.
There may be situations where we are not required to provide you with access to your personal information, for example, if the information relates to existing or anticipated legal proceedings, or if your request is vexatious.
An explanation will be provided to you, if we deny you access to the personal information, we hold about you.
Using government identifiers
If we collect government identifiers, such as your tax file number, we do not use or disclose this information other than required by law. We will never use a government identifier in order to identify you.
Business without identifying you
In most circumstances it will be necessary for us to identify you in order to successfully do business with you, however, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information, for example, if you make general inquiries about our services.
Sensitive information
We will only collect sensitive information about you with your consent. Sensitive information is personal information that includes information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional association or trade unions, sexual preferences, criminal record, or health.
How safe and secure is your personal information that we hold?
We will take reasonable steps to protect your personal information by storing it in a secure environment. We may store your personal information in paper and electronic form. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.
Complaints
If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act and the Credit Reporting Code, you may contact our complaints officer on (07) 31036158 or by writing to us at either admin@scopeaccounting.com.au or P.O. Box 1753, Capalaba QLD 4157.
We will acknowledge your complaint within seven days. We will provide you with a decision on your compliant within 30 days.
Further information
You may request further information about the way we manage your personal information by contacting us.
Australian privacy principles
The Privacy Act includes 13 privacy principles that regulate the handling of personal information. We have adopted these privacy principles in full. A summary table of the privacy principle and what we do to manage your information is outlined in the following table.
| APP 1 — Open and transparent management of personal information
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Scope Accounting manage personal information in an open and transparent way. This includes having a clearly expressed and up to date APP privacy policy. |
| APP 2 — Anonymity and pseudonymity
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Scope Accounting will give individuals the option of not identifying themselves, or of using a pseudonym, except where it is not possible for us to deliver a requested service under those circumstances. Limited exceptions apply |
| APP 3 — Collection of solicited personal information
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Outlines when Scope Accounting can collect personal information that is solicited. It applies higher standards to the collection of ‘sensitive’ information. |
| APP 4 — Dealing with unsolicited personal information
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Outlines the circumstances in which Scope Accounting may collect or de-identify unsolicited personal information. |
| APP 5 — Notification of the collection of personal information
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Outlines when and in what circumstances Scope Accounting must notify an individual of certain matters where it has collected personal information about that individual. |
| APP 6 — Use or disclosure of personal information | Outlines the circumstances in which Scope Accounting may use or disclose personal information that it holds. |
| APP 7— Privacy on our website
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Outlines the use of third-party software’s such as google analytics and as well as the function of website cookies. |
| APP 8— Direct marketing | An organisation may only use or disclose personal information for direct marketing purposes if certain conditions are met. |
| APP 9 — Cross-border disclosure of personal information | Outlines the steps Scope Accounting must take to protect personal information before it is disclosed overseas. |
| APP 10 — Adoption, use or disclosure of government related identifiers
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Outlines the limited circumstances when Scope Accounting may adopt a government related identifier of an individual as its own identifier, or use or disclose a government related identifier of an individual. |
| APP 11 — Quality of personal information
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Scope Accounting must take reasonable steps to ensure the personal information it collects is accurate, up to date and complete. It must also take reasonable steps to ensure the personal information it uses or discloses is accurate, up to date, complete and relevant, having regard to the purpose of the use or disclosure. |
| APP 12 — Security of personal information
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Scope Accounting must take reasonable steps to protect personal information it holds from misuse, interference and loss, and from unauthorised access, modification or disclosure. Scope Accounting has obligations to destroy or de-identify personal information in certain circumstances. |
| APP 13— Access to personal information
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Outlines Scope Accounting‘s obligations when an individual requests to be given access to personal information held about them by us. This includes a requirement to provide access unless a specific exception applies. |
| APP 14 — Correction of personal information
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Outlines Scope Accounting‘s obligations in relation to correcting the personal information it holds about individuals |
Change in our privacy policy
We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and marketplace practices.
As a consequence, we may change this privacy policy from time to time or as the need arises.
You may request this privacy policy in an alternative form.
